Kayako is a customer service software designed to help businesses manage their support operations more effectively. It offers tools for ticketing, live chat, and knowledge base management, allowing companies to streamline communication with their customers. By centralizing support requests, Kayako enables teams to respond quickly and efficiently, improving overall customer satisfaction. In addition to its core features, Kayako provides analytics and reporting tools that help businesses track performance and identify areas for improvement. This data-driven approach allows organizations to enhance their support strategies and better meet the needs of their customers, ultimately fostering stronger relationships and loyalty.