The hotel reception is the first point of contact for guests arriving at a hotel. It is typically located in the lobby and staffed by receptionists who assist with check-ins, check-outs, and answering questions about the hotel and local area. The reception area often features a desk, computers, and informational brochures. In addition to managing reservations, the hotel reception handles guest requests, such as room service or maintenance issues. It also provides services like luggage storage and concierge assistance, helping guests plan activities during their stay. Overall, the reception plays a crucial role in ensuring a pleasant experience for visitors.