Guest Services refers to the support and assistance provided to customers in various settings, such as hotels, restaurants, and events. This department is responsible for ensuring that guests have a pleasant experience by addressing their needs, answering questions, and resolving any issues that may arise during their stay or visit. Typically, Guest Services staff are trained to handle a range of tasks, including check-ins and check-outs, providing information about amenities, and offering recommendations for local attractions. Their goal is to create a welcoming environment and enhance overall customer satisfaction, making guests feel valued and cared for.