The EFQM Excellence Model is a framework designed to help organizations improve their performance and achieve sustainable excellence. It provides a structured approach for assessing and enhancing various aspects of an organization, including leadership, strategy, and customer results. By using this model, organizations can identify strengths and areas for improvement, fostering a culture of continuous development. The model is based on a set of fundamental concepts, such as customer focus, employee engagement, and process management. Organizations can use the EFQM framework to benchmark their practices against others, enabling them to learn from best practices and drive innovation in their operations.