Quality Management is a systematic approach to ensuring that products and services meet specific standards and customer expectations. It involves planning, controlling, and improving processes to enhance quality. Key components include quality planning, quality assurance, quality control, and continuous improvement. Organizations often use frameworks like ISO 9001 to guide their quality management practices.
Effective Quality Management helps businesses reduce waste, increase efficiency, and improve customer satisfaction. By focusing on quality, organizations can build a strong reputation and gain a competitive advantage in the market. Tools such as Six Sigma and Total Quality Management (TQM) are commonly employed to achieve these goals.