The EFQM (European Foundation for Quality Management) is a framework designed to help organizations improve their performance and achieve excellence. It provides a structured approach for assessing and enhancing various aspects of an organization, including leadership, strategy, and customer satisfaction. The EFQM model encourages continuous improvement and innovation by promoting a culture of quality. Organizations using the EFQM framework can evaluate their strengths and weaknesses through self-assessment and benchmarking against best practices. This process helps them identify areas for improvement and develop action plans to enhance overall effectiveness and efficiency, ultimately leading to better outcomes for stakeholders.