Autotask is a cloud-based software platform designed for managed service providers (MSPs) and IT professionals. It offers tools for project management, ticketing, billing, and customer relationship management (CRM), helping businesses streamline their operations and improve service delivery. By integrating various functions into one platform, Autotask enables users to track tasks, manage resources, and automate workflows. This efficiency can lead to better customer satisfaction and increased profitability for service-oriented companies.