A ticketing system is a software application that helps organizations manage and track customer requests, issues, or inquiries. It allows users to submit tickets, which are recorded and assigned to appropriate staff members for resolution. This system streamlines communication and ensures that no requests are overlooked. These systems are commonly used in various industries, including IT support, customer service, and event management. By organizing and prioritizing tickets, organizations can improve response times and enhance overall customer satisfaction. Popular ticketing systems include Zendesk, Jira, and Freshdesk.