A support request is a formal inquiry made by a user seeking assistance with a product or service. This can involve issues like technical problems, billing questions, or general inquiries about features. Users typically submit these requests through various channels, such as email, chat, or support tickets. Once a support request is received, a customer service representative or support team reviews it to provide a solution. The goal is to address the user's concerns efficiently and effectively, ensuring a positive experience with the product or service. This process is essential for maintaining customer satisfaction and loyalty.