Service standards are guidelines that define the expected level of service provided by a business or organization. These standards help ensure consistency and quality in customer interactions, whether in-person, over the phone, or online. They can cover various aspects, such as response times, communication style, and problem resolution. By establishing clear service standards, companies can improve customer satisfaction and loyalty. Employees are better equipped to meet customer needs, leading to a more positive experience. Regularly reviewing and updating these standards can help organizations adapt to changing customer expectations and industry trends, ultimately enhancing their overall service quality.