Service management is the practice of designing, delivering, managing, and improving the services an organization provides to its customers. It focuses on ensuring that services meet customer needs and expectations while optimizing resources and processes. This approach helps organizations enhance customer satisfaction and achieve their business goals. Effective service management involves various frameworks and methodologies, such as ITIL (Information Technology Infrastructure Library) and Lean. These frameworks provide guidelines for managing services efficiently, ensuring that teams can respond quickly to changes and maintain high-quality service delivery. By implementing these practices, organizations can create a more responsive and customer-centric environment.