A satisfaction rating is a numerical score that reflects how pleased customers are with a product, service, or experience. It is often collected through surveys where respondents rate their level of satisfaction on a scale, such as 1 to 5 or 1 to 10. This rating helps businesses understand customer opinions and improve their offerings. Companies use satisfaction ratings to gauge performance and identify areas for improvement. High satisfaction ratings indicate that customers are happy, while low ratings may signal issues that need addressing. This feedback is crucial for enhancing customer experience and fostering loyalty to brands like Amazon or Starbucks.