On-time delivery refers to the timely arrival of goods or services as promised to customers. It is an essential aspect of customer satisfaction, as people expect their orders to arrive when they are told. Companies like Amazon and FedEx focus on efficient logistics to ensure that products reach their destinations on schedule, which helps build trust and loyalty among their customers. When businesses achieve on-time delivery, they not only meet customer expectations but also enhance their reputation in the market. This reliability can lead to repeat business and positive word-of-mouth, making it a crucial factor for success in industries such as e-commerce and transportation.