A maître d'hôtel is a professional who oversees the dining room in a restaurant or hotel. This role involves managing staff, ensuring excellent customer service, and coordinating the flow of service during meals. The maître d'hôtel is often the first point of contact for guests, greeting them and guiding them to their tables. In addition to managing the dining experience, the maître d'hôtel may also handle reservations and address any guest concerns. This position requires strong communication skills and a deep understanding of food and beverage service, making it essential for maintaining high standards in establishments like fine dining restaurants and luxury hotels.