Müşteri hizmetleri (customer service) refers to the support and assistance provided to customers before, during, and after purchasing a product or service. Its main goal is to enhance customer satisfaction by addressing inquiries, resolving issues, and providing information about products or services. Effective müşteri hizmetleri can lead to increased customer loyalty and positive word-of-mouth. It often includes various channels such as phone support, email, live chat, and social media, allowing customers to reach out in their preferred way. Good customer service is essential for businesses to thrive in a competitive market.