Live chats are real-time conversations that take place over the internet, typically between a customer and a support representative. This feature is commonly found on websites, allowing users to ask questions and receive immediate assistance. Live chats can enhance customer service by providing quick responses and resolving issues efficiently. Many businesses use live chat tools to improve communication with their clients. These tools often include text-based messaging, file sharing, and sometimes video or voice options. Popular platforms for live chats include Zendesk, Intercom, and LiveChat, which help organizations manage customer inquiries effectively.