Help desk technicians are professionals who assist users with technical issues related to computers, software, and other technology. They typically work in various settings, including businesses, schools, and IT support companies. Their main responsibilities include troubleshooting problems, providing solutions, and guiding users through technical processes. These technicians often communicate with users via phone, email, or chat. They may also document issues and resolutions in a ticketing system to track progress and improve future support. Help desk technicians play a crucial role in ensuring that technology runs smoothly and that users can effectively utilize their devices and software.