Guest services refer to the support and assistance provided to visitors in various settings, such as hotels, restaurants, and events. This department is responsible for ensuring that guests have a pleasant experience by addressing their needs, answering questions, and resolving any issues that may arise during their stay or visit. Common functions of guest services include check-in and check-out processes, handling reservations, providing information about amenities, and offering recommendations for local attractions. Staff members in this area are trained to deliver excellent customer service, making sure that every guest feels valued and well taken care of throughout their experience.