Front desk agents are the first point of contact for guests at hotels, motels, and other lodging establishments. They are responsible for checking guests in and out, managing reservations, and providing information about the property and local attractions. Their role is crucial in ensuring a positive experience for visitors. In addition to customer service, front desk agents handle administrative tasks such as processing payments and maintaining records. They often work with hotel management software to track bookings and guest preferences. Strong communication and problem-solving skills are essential for success in this position.