Field service management refers to the coordination and administration of a company's field operations. This includes scheduling and dispatching technicians, managing work orders, and ensuring that customer service is delivered efficiently. The goal is to optimize resources and improve service delivery to enhance customer satisfaction. Technology plays a crucial role in field service management. Software solutions help track jobs, manage inventory, and communicate with field staff in real-time. By utilizing these tools, companies can streamline their operations, reduce costs, and respond more effectively to customer needs, ultimately leading to better business outcomes.