Service Operations refers to the management and delivery of services to customers. It involves planning, organizing, and controlling resources to ensure that services are provided efficiently and effectively. This includes everything from staffing and training employees to managing customer interactions and ensuring quality standards. In Service Operations, the focus is on optimizing processes to enhance customer satisfaction. This can involve using technology to streamline service delivery, implementing feedback systems to improve service quality, and training staff to meet customer needs. Overall, effective service operations are crucial for maintaining a competitive edge in the market.