A customer service representative is a professional who assists customers by addressing their inquiries, resolving issues, and providing information about products or services. They often work in various industries, including retail, telecommunications, and finance, and communicate with customers through phone calls, emails, or live chats. These representatives play a crucial role in maintaining customer satisfaction and loyalty. They are trained to handle complaints, process orders, and offer solutions, ensuring that customers have a positive experience with the company. Effective communication and problem-solving skills are essential for success in this role.