A ticketing system is a software application that helps organizations manage and track customer support requests or issues. When a customer encounters a problem, they can submit a ticket, which is then assigned to a support agent. This system allows for organized communication, ensuring that no requests are overlooked and that customers receive timely assistance. These systems often include features like automated responses, priority levels, and reporting tools. Popular ticketing systems, such as Zendesk and Freshdesk, enable businesses to streamline their support processes, improve customer satisfaction, and analyze performance metrics for continuous improvement.