A support ticket is a formal request for assistance or information submitted by a user to a service provider or support team. It typically includes details about the issue, such as the problem description, user contact information, and any relevant screenshots or error messages. Support tickets help organizations track and manage customer inquiries efficiently. Once a support ticket is submitted, it is assigned a unique identifier for tracking purposes. Support teams prioritize and address these tickets based on urgency and complexity. This process ensures that users receive timely assistance and that issues are resolved systematically, improving overall customer satisfaction.