A service system is a structured approach that organizations use to deliver services to customers. It combines people, technology, and processes to ensure that services are provided efficiently and effectively. Key components of a service system include service design, service delivery, and service management, all aimed at enhancing customer satisfaction. In a service system, interactions between customers and service providers are crucial. These interactions can occur through various channels, such as in-person, online, or via phone. By optimizing these interactions, organizations can improve service quality and streamline operations, ultimately leading to better outcomes for both customers and the business.