Retail trade refers to the sale of goods and services directly to consumers. This sector includes various businesses, from small local shops to large department stores and online retailers. Retailers purchase products from wholesalers or manufacturers and then sell them at a markup to make a profit. In retail trade, customer experience is crucial. Stores often focus on creating a welcoming atmosphere and providing excellent service to attract and retain customers. With the rise of e-commerce, many retailers now also operate online, allowing consumers to shop conveniently from home. This evolution has transformed how people buy products today.