Queue Management is the process of organizing and controlling the flow of people or items waiting for a service or product. It aims to minimize wait times and improve customer satisfaction by efficiently managing the order in which customers are served. This can involve physical lines, digital systems, or a combination of both. Effective Queue Management systems often use technology, such as ticketing systems or mobile apps, to streamline the process. These tools help track customer numbers, provide estimated wait times, and notify customers when it's their turn, enhancing the overall experience for both customers and service providers.