Quality metrics are measurable standards used to assess the quality of a product, service, or process. They help organizations evaluate performance, identify areas for improvement, and ensure that customer expectations are met. Common quality metrics include defect rates, customer satisfaction scores, and process efficiency. These metrics can be quantitative, such as the number of defects per unit, or qualitative, like customer feedback. By analyzing quality metrics, businesses can make informed decisions, enhance their offerings, and maintain a competitive edge in the market. Regular monitoring of these metrics is essential for continuous improvement and operational excellence.