Production support refers to the ongoing assistance provided to maintain and enhance software applications that are actively used in a business environment. This support ensures that systems run smoothly, addressing any issues that arise, such as bugs or performance problems, to minimize downtime and maintain user satisfaction. The role of production support teams often includes monitoring system performance, troubleshooting issues, and implementing updates or fixes. These teams work closely with developers and other IT professionals to ensure that the software meets business needs and operates efficiently, ultimately contributing to the overall success of the organization.