A "Pit Boss" is a person responsible for overseeing the gaming area in a casino, particularly in table games like blackjack, poker, and roulette. They ensure that the games run smoothly, manage staff, and address any issues that arise during play. The Pit Boss also monitors player behavior and enforces casino rules to maintain a fair and enjoyable environment. In addition to managing the gaming floor, the Pit Boss is often involved in customer service. They interact with players, answer questions, and resolve disputes. Their role is crucial for maintaining the casino's reputation and ensuring a positive experience for guests.