IT support staff are professionals who help individuals and organizations with their technology needs. They assist with troubleshooting issues related to computers, software, and networks. Their main goal is to ensure that technology runs smoothly, allowing users to work efficiently. These staff members often provide help through various channels, such as phone calls, emails, or in-person visits. They may also create documentation and guides to help users understand how to use different systems and tools, ensuring that everyone can access the technology they need effectively.