IT support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computers, software, and networks. They assist users in understanding and using technology effectively, ensuring that systems run smoothly and efficiently. These specialists often work in various settings, including businesses, schools, and government agencies. Their responsibilities may include installing software, managing hardware, and providing training to users. By addressing technical problems, IT support specialists play a crucial role in maintaining productivity and minimizing downtime.