An IT Support Engineer is a professional who helps individuals and organizations troubleshoot and resolve technical issues related to computer systems, software, and networks. They provide assistance through various channels, such as phone, email, or in-person, ensuring that users can effectively use their technology without interruptions. These engineers are skilled in diagnosing problems, installing software, and maintaining hardware. They often work with operating systems, network configurations, and security protocols to ensure that systems run smoothly. Their role is essential in keeping businesses operational and minimizing downtime caused by technical difficulties.