An IT Helpdesk is a support service that assists users with technical issues related to computers, software, and other technology. It serves as a point of contact for individuals or organizations needing help with troubleshooting, system errors, or software installations. Helpdesk staff typically provide solutions over the phone, via email, or through chat. The primary goal of an IT Helpdesk is to resolve problems quickly and efficiently, ensuring that users can continue their work with minimal disruption. They may also offer guidance on best practices and help with setting up new devices or software applications.