Front Office Operations refer to the activities and processes that take place in the front-facing areas of a business, particularly in industries like hospitality and finance. This includes tasks such as customer service, reservations, and sales, where employees interact directly with clients. The goal is to provide a positive experience and ensure smooth communication between the company and its customers. In a hotel, for example, the front office team manages check-ins, check-outs, and guest inquiries. They also handle billing and coordinate with other departments like housekeeping and maintenance. Effective front office operations are crucial for maintaining customer satisfaction and loyalty.