Front desk staff are the first point of contact in various establishments, such as hotels, offices, and medical facilities. Their primary responsibilities include greeting visitors, answering phone calls, and managing appointments. They ensure that guests or clients feel welcomed and assist with inquiries or concerns. In addition to customer service, front desk staff handle administrative tasks like checking in guests, processing payments, and maintaining records. They often use computer systems to manage bookings and provide information about services. Effective communication and organizational skills are essential for front desk staff to perform their duties efficiently.