First-line management refers to the level of management that directly supervises non-managerial employees. These managers, often called supervisors or team leaders, are responsible for overseeing daily operations, ensuring tasks are completed efficiently, and providing guidance to their teams. They play a crucial role in implementing company policies and maintaining productivity. In addition to overseeing work, first-line managers also handle employee performance evaluations, training, and conflict resolution. They serve as a vital link between upper management and staff, communicating organizational goals and addressing any concerns that arise within their teams.