Field Service Management (FSM) refers to the process of coordinating and managing a company's field operations. This includes scheduling technicians, dispatching them to customer locations, and ensuring they have the necessary tools and information to complete their tasks efficiently. FSM aims to improve service delivery, reduce operational costs, and enhance customer satisfaction. FSM often utilizes software solutions to streamline these processes. These tools help track work orders, manage inventory, and analyze performance metrics. By leveraging technology, businesses can optimize their field service operations, leading to better resource allocation and improved response times for customers.