A Technical Support Specialist is a professional who assists customers with technical issues related to products or services. They troubleshoot problems, provide solutions, and guide users through various processes, often using communication tools like phone, email, or chat. Their goal is to ensure that customers can effectively use the technology they have. These specialists typically have a strong understanding of software, hardware, and networking concepts. They may work in various industries, including IT, telecommunications, and consumer electronics. Their role is crucial in maintaining customer satisfaction and ensuring that technical problems are resolved efficiently.