A Customer Service Representative (CSR) is a professional who assists customers by addressing their inquiries, resolving issues, and providing information about products or services. CSRs typically work in various industries, including retail, telecommunications, and finance, and they communicate with customers through phone calls, emails, or live chats. The primary goal of a CSR is to ensure customer satisfaction by delivering prompt and effective support. They often use problem-solving skills and product knowledge to help customers navigate challenges, fostering a positive relationship between the customer and the company.