A Call Center Agent is a professional who assists customers by answering their questions and resolving issues over the phone. They work in various industries, including telecommunications, finance, and retail, providing support for products and services. Agents often follow scripts and use computer systems to access customer information and record interactions. In addition to handling inquiries, Call Center Agents may also process orders, provide technical support, and offer product recommendations. Strong communication skills, patience, and problem-solving abilities are essential for success in this role, as agents often deal with frustrated or confused customers.