Client Services refers to the support and assistance provided to customers before, during, and after their purchase of a product or service. This department aims to enhance customer satisfaction by addressing inquiries, resolving issues, and ensuring a smooth experience. Effective client services can lead to increased customer loyalty and positive word-of-mouth. In many organizations, Client Services teams are responsible for managing relationships with clients, offering personalized solutions, and gathering feedback to improve offerings. They often use tools like customer relationship management (CRM) software to track interactions and maintain records, ensuring that clients receive timely and relevant support.