Citizen services refer to the various programs and resources provided by government agencies to assist residents in meeting their needs. These services can include access to healthcare, education, public safety, and social services. They aim to improve the quality of life for individuals and communities by ensuring that essential services are available and accessible. Additionally, citizen services often involve online platforms where residents can apply for permits, pay taxes, or request information. This digital approach enhances convenience and efficiency, allowing citizens to interact with their local government, such as city councils or public health departments, more easily and effectively.