Call Management refers to the process of handling incoming and outgoing phone calls in an organized manner. It involves various techniques and tools that help businesses manage their communication effectively, ensuring that calls are answered promptly and routed to the appropriate departments or individuals. This can enhance customer satisfaction and improve overall efficiency. Key components of Call Management include call routing, call tracking, and voicemail systems. These features allow organizations to monitor call volumes, analyze call patterns, and maintain records of interactions. By implementing effective Call Management strategies, businesses can optimize their communication processes and better serve their clients.