Call Routing is a telecommunications process that directs incoming calls to the appropriate destination based on predefined criteria. This can include factors like the caller's location, the time of day, or the type of service requested. By efficiently managing call traffic, organizations can ensure that customers reach the right department or representative quickly. There are various methods of Call Routing, including Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) systems. These technologies help streamline communication, reduce wait times, and improve overall customer satisfaction by connecting callers to the most suitable resources available.