Call Center Services refer to the support provided by specialized teams that handle customer inquiries, complaints, and requests via phone, email, or chat. These services are essential for businesses to maintain communication with their customers, ensuring that questions are answered and issues are resolved efficiently. Typically, call centers can be categorized into inbound and outbound services. Inbound call centers focus on receiving calls from customers, while outbound call centers make calls to potential or existing customers for sales, surveys, or follow-ups. Both types play a crucial role in enhancing customer satisfaction and loyalty.