Availability Management is a process within IT Service Management that ensures services are available to users when needed. It focuses on maintaining and improving service availability by identifying potential issues and implementing solutions to minimize downtime. This process is crucial for meeting business needs and maintaining customer satisfaction. To achieve its goals, Availability Management involves monitoring service performance, analyzing trends, and planning for future capacity. It works closely with other processes, such as Capacity Management and Incident Management, to ensure that resources are effectively utilized and that any disruptions are quickly addressed.