After-Sales Service
After-Sales Service refers to the support provided to customers after they have purchased a product or service. This can include assistance with installation, troubleshooting, maintenance, and repairs. The goal is to ensure customer satisfaction and to address any issues that may arise after the sale.
Effective After-Sales Service can enhance customer loyalty and encourage repeat business. Companies often provide various channels for support, such as phone, email, or online chat. By offering reliable assistance, businesses can build a positive reputation and foster long-term relationships with their customers.