Workforce optimization refers to the strategic approach of improving employee productivity and efficiency within an organization. It involves analyzing various factors such as workload, skills, and performance to ensure that the right people are in the right roles. By aligning workforce capabilities with business goals, companies can enhance overall performance and reduce costs. To achieve workforce optimization, organizations often utilize tools and technologies that help in scheduling, training, and performance management. This process not only boosts employee satisfaction but also leads to better service delivery and increased profitability for the business.