A service advisor is a professional who works in the automotive industry, typically at a dealership or repair shop. Their main role is to act as a liaison between customers and technicians. They listen to customers' concerns about their vehicles, provide estimates for repairs, and explain the necessary services. In addition to customer interaction, service advisors also manage service appointments and ensure that repairs are completed on time. They often have a good understanding of automotive systems and can help customers make informed decisions about their vehicle maintenance, enhancing overall customer satisfaction with the service center.